FREQUENTLY ASKED QUESTIONS
If you don’t find what you’re looking for here, please contact us so that we can answer your more specific questions.
How do I reserve The Light Lab Shasta camper?
A 50% non-refundable deposit along with a signed contract will be needed to reserve your date. The balance payment will be due 30 days prior to the event.
Can The Light Lab Shasta camper be rented for other uses?
Yes! We are happy to serve as vendors for pay per session type events. We also offer the ability to rent the Shasta camper without the photo booth, such as if you prefer using your own photographer.
How much space does the Shasta camper photo booth?
The Shasta camper booth will need a 30′ x 22′ space with 12′ height clearance. We will need a dedicated outlet for electricity within 50 feet from our designated area. We may be able to accommodate a smaller space under certain circumstances, so please contact us if needed. For the open air booth, we will need a 10′ x 15′ space with 9’ height clearance. We will need a dedicated outlet for electricity within 50 feet from our designated area. The ground or floor must be level, solid, stable, and dry. Please plan for guests lining up at the booths and how that line may need to be routed.
Where do you travel to?
The Light Lab travels within Chaffee and Fremont counties free of charge. Please contact us to discuss locations outside of these areas.
Is The Light Lab insured?
We are insured with Professional Liability Insurance. We are happy to provide a COI upon request.
What if it is raining or very cold or hot outside?
The Shasta camper photo booth is equipped for any weather event. You can rest assured knowing that the Shasta camper comes with a 10’ x10’ tent, a heater, and an air conditioner to keep you and your guests comfortable no matter the weather on the day of your event.
Do you offer a discount for weeknight rentals?
If your rental is on a Monday through Thursday, then we will provide a 10% discount on the Shasta or open air photo booth rental package.
Do you offer nonprofit and military special rates for photo booth rentals?
Yes! A part of our social mission is to make The Light Lab photo booth rentals accessible to nonprofit organizations and active or veteran military members, showing our appreciation for their dedication to our country. We offer nonprofits and military members a special 15% discount on all of our services. Documentation will be needed in order for the discount to be applied.
What kind of props do you provide?
Our props are high quality, carefully curated, and designed to make your guests laugh and smile. Props range from sunglasses, hats, and signs, to more unique props like vintage phones and cameras, a record player, and retro jewelry. If you have a special request for props, then we are happy to curate custom props for an additional fee. Please contact us to discuss this option.
What is the time frame for set up and tear down?
We will arrive one hour prior to your event to set up. It will take approximately one hour for us to close down and leave your venue.
What would happen in the case of an emergency, such as failed equipment?
We have a plan in place for any equipment failure so that we can keep the photo booth running at all times during your event. If there is a major snowstorm or other major weather event that makes it unsafe for us to travel to you, then we will offer a 100% refund. If you need to reschedule your event due to a major weather event that makes it unsafe for you, your guests, and your vendors to attend, then we will reschedule your booking at no additional cost, or offer a 100% refund.